Predictores de Interacción Online y Medios Públicos: quiénes comentan y comparten el contenido de TVE en Redes Sociales

Palabras clave: medios de servicio público, ecosistema digital, redes sociales, engagement, TVE, consumo online, independencia

Resumen

Dado el papel de las redes sociales en la configuración del debate público y que, para un creciente número de ciudadanos, son hoy la principal puerta de entrada a la información, resulta vital comprender cuál es el alcance e impacto de los medios públicos en estos ecosistemas. A partir de una encuesta representativa de la población española adulta (N = 1.717), este trabajo explora el perfil de quienes comentan y comparten los contenidos online de TVE y cuáles son los principales predictores de este comportamiento. A nivel descriptivo, los resultados muestran una baja exposición de los ciudadanos a los contenidos de TVE en redes sociales y una escasa interacción. El 69.4 % de la muestra declaró que nunca o casi nunca ha compartido contenido de TVE en redes sociales y el 71 % que nunca o casi nunca los ha comentado. Los hallazgos de una regresión lineal permiten establecer que el consumo de noticias online está positivamente asociado al ‘engagement’, mientras que las percepciones de influencia política sobre los contenidos lo están negativamente. Frente a la caída del consumo lineal, es deber de los medios públicos buscar nuevas vías de contacto con sus audiencias. Los resultados obtenidos reafirman la necesidad de profundizar esta búsqueda e implementar estrategias para generar conversación con la ciudadanía. Su éxito depende tanto de recursos tecnológicos y el atractivo de los contenidos como también de la capacidad de los medios de servicio público para sostener sus valores tradicionales, particularmente, su independencia.

Descargas

La descarga de datos todavía no está disponible.

Biografía del autor/a

Marcela Campos Rueda, Universidad Carlos III Madrid (UC3M)

Licenciada en Sociología por la Universidad de Buenos Aires y Master es Investigación en Medios de Comunicación por la Universidad Carlos II de Madrid, Marcela Campos es actualmente doctoranda de esta universidad.

Citas

Aruguete, N. (2022). Habitar el nuevo entorno mediático-digital. Inmediaciones de la Comunicación, 17(1), 17-26. https://doi.org/10.18861/ic.2022.17.1.3226

Azurmendi, A., Ortega-Mohedano, F., & Saldaña, M. M. (2019). Encuesta y análisis sobre satisfacción, uso y consumo de televisiones públicas en España. La brecha generacional. Revista Latina de Comunicación Social, (74), 1834-1863. https://doi.org/10.4185/rlcs-2019-1413

Bardoel, J., & Lowe, G. F. (2007). From public service broadcasting to public service media: The core challenge. From public service broadcasting to public service media, 9-26.

Boczkowski, P. J., Mitchelstein, E., & Matassi, M. (2018). “News comes across when I’m in a moment of leisure”: Understanding the practices of incidental news consumption on social media. New media & society, 20(10), 3523-3539. https://doi.org/10.1177/1461444817750396

Campos-Freire, F., (2008). Las redes sociales trastocan los modelos de los medios de comunicación tradicionales. Revista Latina de Comunicación Social, 11(63).

Campos-Rueda, M., & Goyanes, M. (2022). Public service media for better democracies: Testing the role of perceptual and structural variables in shaping citizens’ evaluations of public television. Journalism, 24(11). https://doi.org/10.1177/14648849221114948

Cañedo, A., Rodríguez-Castro, M., & López-Cepeda, A. M. (2022). Distilling the value of public service media: Towards a tenable conceptualisation in the European framework, European Journal of Communication, 37(6), 586-605. https://doi.org/10.1177/02673231221090777

Caplan, R., & Boyd, D. (2018). Isomorphism through algorithms: Institutional dependencies in the case of Facebook. Big Data & Society, 5(1). https://doi.org/10.1177/2053951718757253

Cea-Esteruelas, N. (2016). A comparison of the traditional and online media audiences in Spain. Profesional De La Información, 25(3), 351-357. https://doi.org/10.3145/epi.2016.may.04

Chadwick, A. (2013). The hybrid media system: Politics and power. Oxford University Press.

Choi, J. (2016). Why do people use news differently on SNSs? An investigation of the role of motivations, media repertoires, and technology cluster on citizens' news-related activities. Computers in Human Behavior, 54, 249-256. https://doi.org/10.1016/j.chb.2015.08.006

Couldry, N. (2012). Media, society, world: Social theory and digital media practice. Polity.

Donders, K. (2019). Public service media beyond the digital hype: distribution strategies in a platform era. Media, Culture & Society, 41(7), 1011-1028. https://doi.org/10.1177/0163443719857616

Donders, K. (2021). Public service media in Europe: Law, theory and practice. Routledge

Downs, A. (1957). An Economic Theory of Democracy. Harper.

Dragomir, M. (2021). La participacipación ciudadana en los medios públicos de comunicación: Qué significa realmente. En J Marzal-Felici-, C. López-Olano & M. Soler-Campillo (Eds.), Participación ciudadana y medios de comunicación públicos 1 conceptos y teorías (pp. 75-97). Tirant Humanidades.

European Broadcasting Union. (2012). Empowering society: A declaration on the core values of public service media. Le Grand-Saconnex: European Broadcasting Union.

Fletcher, R., & Park, S. (2017). The impact of trust in the news media on online news consumption and participation. Digital journalism, 5(10), 1281-1299. https://doi.org/10.1080/21670811.2017.1279979

Fuchs, C. (2018). The online advertising tax as the foundation of a public service internet. University of Westminster Press.

Gil de Zúñiga, H., & Hinsley, A. (2013). The press versus the public: What is “good journalism?”. Journalism studies, 14(6), 926-942. https://doi.org/10.1080/1461670x.2012.744551

Gil de Zúñiga, H., Molyneux, L., & Zheng, P. (2014). Social media, political expression, and political participation: Panel analysis of lagged and concurrent relationships. Journal of Communication, 64(4), 612-634. https://doi.org/10.1111/jcom.12103

Glózer, R. (2021). Public Service Media in the Age of Social Networks. Acta Universitatis Sapientiae, Communicatio, (8), 1-21. https://doi.org/10.2478/auscom-2021-0001

Goyanes, M. (2019). Antecedents of Incidental News Exposure: The Role of Media Preference, Use and Trust. Journalism Practice, 14(6), 714–729. https://doi.org/10.1080/17512786.2019.1631710

Goyanes, M., & Demeter, M. (2022). Beyond positive or negative: Understanding the phenomenology, typologies and impact of incidental news exposure on citizens’ daily lives. New media & Society, 24(3), 760-777. https://doi.org/10.1177/1461444820967679

Gulyás, Á., & Hammer, F. (Eds.). (2014). Public service media in the digital age: International perspectives. Cambridge Scholars Publishing.

Helberger, N. (2015). Public service media| merely facilitating or actively stimulating diverse media choices? public service media at the crossroad. International Journal of Communication, 9, 17.

Instituto Nacional de Estadística (INE). (2020). Base de Datos de Información Demográfica.

Jenkins, H. (2006). Fans, bloggers, and gamers: Exploring participatory culture. NYU Press.

Ju, A., Jeong, S. H., & Chyi, H. I. (2014). Will social media save newspapers? Examining the effectiveness of Facebook and Twitter as news platforms. Journalism practice, 8(1), 1-17. https://doi.org/10.1080/17512786.2013.794022

Kalogeropoulos, A., Negredo, S., Picone, I., & Nielsen, R. K. (2017). Who Shares and Comments on News?: A Cross-National Comparative Analysis of Online and Social Media Participation. Social Media + Society, 3(4). https://doi.org/10.1177/2056305117735754

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business horizons, 53(1), 59-68.

Kleis Nielsen, R., & Ganter, S. A. (2018). Dealing with digital intermediaries: A case study of the relations between publishers and platforms. New media & society, 20(4), 1600-1617. https://doi.org/10.1177/1461444817701318

Knudsen, E., Dahlberg, S., Iversen, M. H., Johannesson, M. P., & Nygaard, S. (2022). How the public understands news media trust: An open-ended approach. Journalism, 23(11), 2347-2363. https://doi.org/10.1177/14648849211005892

Kümpel, A. S., Karnowski, V., & Keyling, T. (2015). News sharing in social media: A review of current research on news sharing users, content, and networks. Social media+ society, 1(2). https://doi.org/10.1177/2056305115610141

Ladd, J.M. (2012). Why Americans Hate the Media and How it Matters. Princeton University Press.

Lee, E. (2012). That’s not the way it is: How user-generated comments on the news affect perceived media bias. Journal of Computer-Mediated Communication, 18, 32–45. https://doi.org/10.1111/j.1083-6101.2012.01597.x

Liu, Q., Zhou, M., & Zhao, X. (2015). Understanding news 2.0: A framework for explaining the number of comments from readers on online news. Information & Management, 52, 764–776. https://doi.org/10.1016/j.im.2015.01.002

López Cepeda, A. M., Galletero Campos, B. & Ufarte Ruiz, M. J. (2022). European policy proposals to meet the challenge of public service media. Historia y Comunicación Social, 27(2), pp. 483-495 https://doi.org/10.5209/hics.80928

Marzal Felici, J., & Casero-Ripollés, A. (2021). Medios de comunicación públicos y participación ciudadana. AdComunica, 21, 11-18. https://doi.org/10.6035/2174-0992.2021.21.1

Mitchell, A. & Page, D. (2014). Social, search & direct: Pathways to digital news. Pew Research Center. http://www.journalism.org/files/2013/10/facebook_news_10-24-2013.pdf

Morris, J. S. (2007). Slanted objectivity? Perceived media bias, cable news exposure, and political attitudes. Social Science Quarterly, 88(3), 707-728. https://doi.org/10.1111/j.1540-6237.2007.00479.x

Mothes, C. (2017). Biased objectivity: An experiment on information preferences of journalists and citizens. Journalism & Mass Communication Quaterly, 94(4), 1073-1095. https://doi.org/10.1177/1077699016669106

Napoli, P. M. (2019). Social media and the public interest: Media regulation in the disinformation age. Columbia University Press.

Neyazi, T. A., Kalogeropoulos, A., & Nielsen, R. K. (2021). Misinformation concerns and online news participation among internet users in India. Social Media+ Society, 7(2). https://doi.org/10.1177/20563051211009013

Newman, N., Fletcher, R., Schulz, A., Andı, S., & Nielsen, R. K. (2020). Reuters Institute Digital News Report 2020. https://reutersinstitute.politics.ox.ac.uk/sites/default/files/2020-06/DNR_2020_FINAL.pdf

Newman, N., Fletcher, R., Robertson, C. T., Eddy, K., & Nielsen, R. K. (2022). Digital news report 2022. Reuters Institute for the Study of Journalism. https://reutersinstitute.politics.ox.ac.uk/digitalnews‐report/2022

Picone, I., Kleut, J., Pavlíčková, T., Romic, B., Møller Hartley, J., & De Ridder, S. (2019). Small acts of engagement: Reconnecting productive audience practices with everyday agency. New Media & Society, 21(9), 2010-2028. https://doi.org/10.1177/1461444819837569

Prochazka, F., Weber, P., & Schweiger, W. (2018). Effects of civility and reasoning in user comments on perceived journalistic quality. Journalism studies, 19(1), 62-78. https://doi.org/10.1080/1461670x.2016.1161497

Purohit, H., & Pandey, R. (2019). Intent mining for the good, bad, and ugly use of social web: concepts, methods, and challenges. En H. Purohit & R. Pandey (Eds.), Emerging Research Challenges and Opportunities in Computational Social Network Analysis and Mining (pp. 3-18). Springer.

Reviglio, U. (2019). Improving User Experience by Browser Extensions: A New Role of Public Service Media? Internet Science, 257–271. https://doi.org/10.1007/978-3-030-34770-3_20

Rivas-de-Roca, R. (2021). Modelos de participación ciudadana en diferentes culturas periodísticas: los casos de RTVA (Andalucía) y RBB (Berlín y Brandeburgo) como servicio público. adComunica, 21, 135-160. https://doi.org/10.6035/2174-0992.2021.21.8

Rodríguez-Castro, M., Campos-Freire, F., & Túñez-López, M. (2021). Introduction. The Values of Public Service Media in the Internet Society. En M. Túñez-Lçopez, F. Campos-Freire & M. Rodríguez-Castro (Eds.), The Values of Public Service Media in the Internet Society (pp. 3-20). Palgrave Macmillan, Cham.

Rogers E. M. (2003). Diffusion of innovations (5th ed.). Free Press

Saavedra-Llamas, M., Papí-Gálvez, N., & Perlado-Lamo-de-Espinosa, M. (2020). Televisión y redes sociales: las audiencias sociales en la estrategia publicitaria. Profesional de la información, 29(2). https://doi.org/10.3145/epi.2020.mar.06

Schlozman, K. L., Verba, S., & Brady, H. E. (2010). Weapon of the strong? Participatory inequality and the Internet. Perspectives on politics, 8(2), 487-509.

Sehl, A., Cornia, A., & Nielsen, R. K. (2018). Public service news and digital media. Reuters Institute Reports.

Sehl, A. (2020). Public service media in a digital media environment: Performance from an audience perspective. Media and Communication, 8(3), 359-372. https://doi.org/10.17645/mac.v8i3.3141

Strömbäck, J., Tsfati, Y., Boomgaarden, H., Damstra, A., Lindgren, E., Vliegenthart, R., & Lindholm, T. (2020). News media trust and its impact on media use: Toward a framework for future research. Annals of the International Communication Association, 44(2), 139-156. https://doi.org/10.1080/23808985.2020.1755338

Talwar, S., Dhir, A., Kaur, P., Zafar, N., & Alrasheedy, M. (2019). Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior. Journal of Retailing and Consumer Services, 51, 72-82. https://doi.org/10.1016/j.jretconser.2019.05.026

Tambini, D. (2015). Problems and solutions for public service broadcasting: reflections on a 56 country study. En K. Arriaza Ibarra, E. Nowak, & R. Kuhn (Eds.), Public service media in Europe: a comparative approach. Routledge studies in European communication research and education, (pp. 41-52). Routledge.

Tsfati, Y., & Peri, Y. (2006). Mainstream media skepticism and exposure to sectorial and extranational news media: The case of Israel. Mass Communication & Society, 9(2), 165-187. https://doi.org/10.1207/s15327825mcs0902_3

Tsfati, Y., & Ariely, G. (2014). Individual and contextual correlates of trust in media across 44 countries. Communication research, 41(6), 760-782. https://doi.org/10.1177/0093650213485972

Valencia-Bermúdez, A., Fernández Lombao, T. (2017). Public Service Media on Social Networks: The European Case. En F. Campos Freire, X. Rúas Araújo, V. Martínez Fernández, & X. López García (Eds.), Media and Metamedia Management. Advances in Intelligent Systems and Computing, vol 503. Springer.

Valeriani, A., & Vaccari, C. (2016). Accidental exposure to politics on social media as online participation equalizer in Germany, Italy, and the United Kingdom. New media & society, 18(9), 1857-1874. https://doi.org/10.1177/1461444815616223

Van Dijck, J., & Poell, T. (2015). Making public television social? Public service broadcasting and the challenges of social media. Television & new media, 16(2), 148-164. https://doi.org/10.1177/1527476414527136

Van Dijck, J., Poell, T., & De Waal, M. (2018). The platform society: Public values in a connective world. Oxford University Press.

Van den Bulck, H., & Moe, H. (2018). Public service media, universality and personalisation through algorithms: mapping strategies and exploring dilemmas. Media, Culture & Society, 40(6), 875-892. https://doi.org/10.1177/0163443717734407

Vos, T. P., Eichholz, M., & Karaliova, T. (2019). Audiences and journalistic capital: Roles of journalism. Journalism Studies, 20(7), 1009-1027. https://doi.org/10.1080/1461670x.2018.1477551

Quintas Froufe, N., & González Neira, A. (2014). Audiencias activas: Participación de la audiencia social en la televisión. Comunicar, 23(43), 83-98. https://doi.org/10.3916/C43-2014-08

Wimmer, R. D., & Dominick, J. R. (2011). Mass media research. Cengage learning.

Woltman, H., Feldstain, A., MacKay, J. C., & Rocchi, M. (2012). An introduction to hierarchical linear modeling. Tutorials in quantitative methods for psychology, 8(1), 52-69.

Publicado
12-11-2023
Cómo citar
Campos Rueda, M. (2023). Predictores de Interacción Online y Medios Públicos: quiénes comentan y comparten el contenido de TVE en Redes Sociales. Revista De La Asociación Española De Investigación De La Comunicación, 10(20), raeic102010. https://doi.org/10.24137/raeic.10.20.10